FAQ

We kindly encourage our customers to inspect their items upon delivery to ensure they are in good condition and match the order. If you encounter any issues, please contact us immediately so we can assist you promptly.

If you realize you've entered the wrong shipping address, please contact our customer service team immediately. If the order has not yet been shipped, we will do our best to update the address. However, if the order has already been dispatched, we recommend reaching out to the courier service for further assistance.

Shipping costs vary based on your location and the size of your order. The exact cost will be calculated and displayed during checkout for your convenience. For more details or assistance, please feel free to contact our customer service team.

Delivery times depend on your location and the shipping method selected. Typically, orders are delivered within 3-7 business days. You’ll receive a tracking number to monitor your shipment's progress. For more details, feel free to contact our customer service team.

In the case of a refund for orders with free shipping, the customer is generally responsible for the return shipping costs unless the refund is due to an error on our part, such as receiving the wrong or defective item. For further clarification, please refer to our refund policy or contact our customer service team.

Yes, you can make a purchase as a guest without creating an account or logging in. Simply proceed to checkout, provide the required information, and complete your order seamlessly. However, creating an account allows you to track your order history, save your details for faster checkout, and enjoy other benefits.

Making a purchase is quick and easy:

1. Browse Products: Explore our collection and select the item(s) you wish to buy.
2. Add to Cart: Click the Add to Cart button for the desired product(s).
3. Review Your Cart: Go to your cart to review selected items, adjust quantities, or remove products if needed.
4. Proceed to Checkout: Click Checkout and provide your shipping and payment details.
5. Confirm Order: Review your order summary and complete the purchase.

You’ll receive a confirmation email with your order details once the transaction is successful.

If you're not comfortable placing an order online, our customer support team is here to help. You can contact us directly, and we’ll guide you through the process or explore alternative ways to complete your purchase. Your convenience and trust are our priority!